Refund policy

Last updated: 26 September 2026

This policy covers orders placed with Gamers Garage through gamersgarage.in, WhatsApp, phone or email. Everything we sell is made or built to order, and the rules below reflect that.

Before you pay

A pre-order or quote request is not a purchase. We first confirm fit, the final price and the delivery date with you. Until you pay, you can cancel at any time just by telling us. Nothing is charged.

Cancelling after you pay

  • Before we start making your order: cancel by WhatsApp or email and we refund the full amount.
  • After we start: once we have printed or cut your skin, printed your shrouds or ordered parts for your PC, the order can't be cancelled, because it is being made to your specification. We tell you when your order goes into production.
  • If we cancel: if we can't make or deliver your order, for example because a part is unavailable, we refund the full amount.

We don't charge cancellation fees.

Returns, damage and defects

Because each product is made for you, we don't accept returns for a change of mind. We always put right a problem that is ours:

  • Damaged in transit: message us within 48 hours of delivery with photos of the parcel and the product (and an unboxing video for PCs, if you have one). We repair or replace it, or refund you.
  • Wrong or faulty product: if we sent the wrong item, a skin doesn't match the case model you gave us, or a product is defective, tell us within 7 days of delivery. We replace, repair or refund it at no cost to you, including return shipping.
  • PC components: parts in a PC build carry their manufacturers' warranties, and we help you with any warranty claim.

If the case model you gave us turns out to be wrong, we can cut a new skin for the right model. We tell you the cost before we start.

How refunds are paid

Approved refunds go back to your original payment method, or to your bank account or UPI ID if you paid by transfer, within 7 working days of approval. Your bank may take a few more days to show the credit.

How to ask for a cancellation or refund

WhatsApp or call +91 79771 86156, or email info@gamersgarage.in, with your name and order details. If you're not happy with our answer, you can escalate it to our Grievance Officer, listed on our contact information page.

Gamers Garage, 2nd Floor, 3/11 Post Office Building, J B Nagar, Andheri East, Mumbai 400059, Maharashtra, India. GSTIN 27ANPPL2971H1ZK.